Reed Sweatt Family Tennis Center

Reservation Types and Information

Parties/Special Events
All or part of the center can be rented for parties, tournaments, and other special tennis events. For more information and to schedule your event, please contact Chris Parker at 612-825-6844 or email info@innercitytennis.org.

Permanent Court Time (PCT) and Senior Court Time (SPCT) Reservations
InnerCity Tennis sells weekly permanent court time and senior court time for the Regular Season (Sept.-April). If you would like a PCT or SPCT for the current season, contact us at info@innercitytennis.org.

Note: Only weekday daytime and weekend evening slots are available for new PCT holders at this time. If you are interested in other options, we can put your group on a waiting list.

General Policies

Our policies are designed to make everyone’s tennis experience safe and enjoyable. Your cooperation is greatly appreciated.

Arrival & Court Access

• Check in by scanning your member card or with the customer service desk staff each time you enter the center.
• Enter and leave the courts according to the time on our atomic clocks.

Safety on Court

• The vinyl curtains and netting around the perimeter of each court are out of play. For your safety, do not run through them.
• Children under the age of 15 must be accompanied by an adult unless they are participating in a junior program.

Attire

• Shirts must be worn at all times.
• Only tennis shoes are permitted on the courts. Black-soled or other shoes that mark the surface are not allowed.

Food, Smoking & Pets

• Smoking and alcohol are prohibited in the tennis center.
• Food and beverages are not allowed on the courts.
• Pets are not allowed.

Bags & Belongings

• Place tennis bags and warm-ups at the net post near benches. Please do not leave them in the lobby, alongside the court divider nets, or in the back-court area.

Instruction

• Only certified InnerCity Tennis professionals may provide private tennis instruction at the center.

Spectators & Photography

• Spectator viewing is permitted in the lobby area or on the end-court bleachers only. Viewing from a court, or through the doorway window behind a court, is permitted only with the express approval of all players (or of a coach during lessons).
• Parents and other adult bystanders are not permitted to speak to players, or to take photographs or videos of players, during on-court lesson programming.

Payment, Refund & Cancellation Policies

• Card fee: A 3% fee is added to all card transactions. Guests may avoid this fee by paying with cash, check, eCheck, or account credit. Guests may add funds to their account in person with cash or check to enable online reservations by account credit.
• Cancellation Refunds: We give 100% refunds for reservation cancellations and registration withdrawls made prior to the following times. With very few exceptions, no refunds are given thereafter.
  • Court Reservations: 24 hours’ notice
  • Drop-in events (i.e., Adult Drills): 24 hours’ notice
  • Private Lessons: 48 hours’ notice
  • Multi-Session Events (i.e., Step 1 or Cities Academy): 7 days’ notice
• Injury based refunds: Refunds may be issues for participant withdrawl based on documented injury or medical incident.
• Facility closure based refunds:  Refunds are automatically issued should Reed Sweatt FTC need to close during normal business hours (e.g. weather incidents).
• Refund destinations: Refund payments for cancellations will be directed based on how the initial payment was made:
  • Payment by card: refund to card
  • Payment by lesson package: refund to package
  • Payment by account credit, gift card, check, or cash: refund to account credit
• Missed classes & make-ups: We are unable to offer make-up classes, and no refunds are issued for classes missed due to illness or personal reasons.
• Account credits: Player account credits (for example, those provided for a facility closure) remain usable for 12 months, after which it is removed from the system.

Tennis Etiquette

Please be considerate of other players. Do not walk onto your court until the designated time, and reach your court by walking behind the blue backdrop curtains in the designated walkway. If your ball goes onto another court, wait for play there to stop, then ask for your ball. Poor behavior such as racket throwing, and bad language such as swearing, will not be tolerated.

Weather Closings

Occasionally, InnerCity Tennis may close due to inclement weather. When severe weather is possible, please check the homepage of our website for updates on facility closings.

Diversity & Inclusion

InnerCity Tennis (ICT) is committed to diversity and inclusion, and to creating an environment in which all individuals are treated with respect and dignity. We believe that individual differences should be respected and valued as qualities that strengthen our culture and help us accomplish our mission.

In this regard, we strive to maintain an environment free of prejudice and harassment. Harassment is verbal, written, or physical conduct that denigrates or shows hostility or aversion toward an individual or group, and that has the purpose or effect of creating an intimidating, hostile, or offensive environment.

ICT reserves the right to take any action necessary to uphold a safe and respectful environment. ICT also encourages the reporting of all perceived incidents of discrimination or harassment, and it is our policy to promptly and thoroughly investigate and address such reports.

Acceptance of Risk

Every person who enters the property of InnerCity Tennis (ICT) and the Reed Sweatt Family Tennis Center should understand and accept that the activities and environment at the facility may present potential risks, both for active participants and for visiting guests.

In the event of a medical emergency, representatives of ICT may secure medical or dental treatment for any person in need, who accepts and assumes full responsibility for all costs relating to such treatment. Visitors are responsible for securing and tending to their belongings at all times; in the event of lost or stolen property, ICT will not be held responsible.

Visitors authorize ICT to use photographs, videos, and any evaluations, surveys, or other records taken in and around the facility for any reasonable purpose. By entering ICT property, each visitor accepts all foreseen and unforeseen risks associated with being present, and agrees on behalf of themselves, their heirs, executors, and anyone else who may claim on their behalf, to hold ICT and its board members, organizers, staff, and agents harmless against any claims arising from being present at the facility.

Donor Privacy Policy

This privacy policy applies to the collection of information, including information collected on our website. By submitting your information to us or to any of our staff, you consent to the terms and conditions of this policy and to our processing of personal information for the purposes stated below.

Personal Information

“Personal information” is information that identifies you personally, such as your name, address, telephone number, and email address. We collect and store the personally identifiable information that you provide to us. Some examples of how we may collect your information include:

• When you request information through one of the email addresses on our website, or otherwise contact us in person, by phone, or by email with a question. We may collect your name, address, and email in order to respond to that inquiry.
• When you register for an event. We may collect your name, email address, and other contact information.
• When you make a contribution, either on our website, over the phone, or by mailing in a check. We may collect your name, email address, telephone number, and payment information.

The list above provides a sample of the personal information that may be collected by ICT. From time to time, we may collect personal information from you in ways not described above.

Use & Disclosure of Personal Information

We will not sell, trade, or share your personal information — whether collected on the website or through any other business activity — with anyone else. Specifically:

• We will not send you mailings on behalf of other organizations.
• We will share your personal information only if you give us specific permission to do so.
• We will collect payment information, billing address, and other information necessary to process a donation or event registration.
• We will use your information to comply with the law, or in the good-faith belief that doing so is necessary to conform to the requirements of law or legal process served on us, to protect and defend our rights, or to act in urgent circumstances to protect the personal safety of others.
• We will use personal information to protect against potential fraud. We may verify with third parties the information collected while processing a gift, event registration, or other donation. If you use a credit or debit card on the website, we may use card authorization and fraud-screening services to verify that your card information and address match what you supplied, and that the card has not been reported lost or stolen.

You have the right to review the information we have collected about you. To review that information, please contact us in writing at:

Business Office, InnerCity Tennis 4005 Nicollet Avenue South, Minneapolis, MN 55409

Except as described in this Privacy Policy, or at the time we request the information, we do not otherwise disclose your personal information to any third parties. Further, ICT will not sell or trade your personally identifiable information to any third parties.

Changes to the Privacy Policy

We reserve the right to change this Privacy Policy from time to time. When we do, we will note the date of the last update at the bottom of this policy. For any change that may be materially less restrictive on our use or disclosure of your personally identifiable information, we will obtain your consent before implementing the change by sending a notice to either the primary email address or home address specified in our records, and by placing a prominent notice on our website.